Shipping & Returns

Shipping Policy 

We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. Normally, the product will be delivered to you within 30 days unless specifically agreed on a different delivery time.

Shipping charges are based upon the shipment option you select at Checkout.

Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.

Shipping Rates 

We ship within Hong Kong only. The shipping options and the resulting costs can be selected and checked before placing your order in the shopping cart system.

Return Policy 

You must have purchased the item from us through our website. It is not enough to just send the products back; you must first inform us in writing via email at orders@nestidante.com.hk that you are returning the product to us with your order number.

We will provide you with instructions on how to return the products to us. To obtain a refund for your returned product, the returned product must be unopened and in its original packaging, with all accessories.

We cannot accept product back that has been opened or used.

Refund will be given to you within 14 days from our receipt of the returned product(s) or until you have demonstrated and proved that you have returned the products, whichever is the earlier.

The refund will be given in the same form of payment you used for the purchase of the product(s) returned.